Terms & Conditions

All visitors to this website (promoshack.com.au) are entering a binding legal agreement on the terms and conditions contained herewith when using the website. This contract is between the visitor and Promo Shack and by using this website means acceptance of these terms and conditions.

Our services are available only to, and may only be used by, individuals who can form legally binding contracts under applicable law.

We reserve the right to amend the terms and conditions from time to time.  It is your responsibility to check the terms and conditions before placing your order and/or using our website. Your continued use of Promo Shack website will be taken to be acceptance of the new terms.


Promo Shack only processes orders with immediate payment. Therefore, payment of the order needs to be made at the time the order is processed. No orders will be processed without payment.

Prior to shipment, Promo Shack will advise if there is any item/s unavailable and will provide an estimated delivery date and/or offer an alternative product to you.  Any item/s that are mutually agreed to be placed on backorder will be shipped as soon as the item is available.  If the item/s is no longer available, Promo Shack will refund the unit price for the missing item/s only. Promo Shack has the sole legal right to determine to refund, or supply new or replacement items on any order that is delivered with missing or incorrect items.

Although every effort is made to ensure consistency of Fabric Colours, Dye lots can vary slightly from batch to batch.

Promo Shack will try to deliver all products on time but are not responsible or legally liable for any delays in delivery to the purchaser including if products are not delivered by a specified due date.

You acknowledge that despite our reasonable precautions, products may be listed at an incorrect price or with incorrect information or may be unavailable. This may be due to an error or similar oversight. We reserve the right to cancel an order in that event.

We may also cancel an order if we believe that it is being made in contravention of this agreement, or in contravention of the rights of any person or any law. We may cancel an order even if it has been confirmed and the customer’s credit card has been charged. We reserve this right up until the time of delivery of the product to that customer. If a cancellation of this nature occurs after the customer has been charged for the product, we will immediately credit the customer’s credit card for the amount in question.


Goods may only be returned to Promo Shack subject to the following conditions.

Returns will not be considered unless an authorising email has been issued from Promo Shack.

We do accept returns and exchanges. But this service is dependent on the following terms:

A return ticket must be filled out to request a return authority within 48 hours or receipt of the order. The item must be returned within 7 days of receipt of the order.

Garments for return will not be accepted if sent back to Promo Shack they must be sent to the address provided on the return authorisation.

Any garments that are sent back to Promo Shack without previous authorisation will be kept on our premises and you will be required to arrange for collection of the items at your expense. The items will not be exchanged if the return has not been authorised.

Garments cannot be returned due to change of mind, they can only be returned for exchange due to fault or incorrect garment sent.

Garments must have the tags still on them.

Garments must be in the packaging which you received them and folded exactly the same so that we can return them.

A $10 restocking and administration fee will be charged on all orders being returned for exchange This is to cover the charges placed upon us by our manufacturers when we return goods to them as well as freight and handling costs and staff labour costs involved with providing this service.

We only exchange and do not refund we only accept exchanges for the same style garment but required in a different size.

Exchanges only apply to unbranded garments.

we have the right to accept or refuse returned garments if they are not in resalable condition or have exceeded the return time frame.

Customers will be responsible for freight charges to and from us in relation to exchanges

This policy in in place so that we can meet the obligations and expenses imposed on us from the various manufacturers.Delivery

Delivery will be made by postal or courier service at Promo Shack discretion and will be paid for by the customer.

Promo Shack will not be liable for any loss suffered by you if you provide us with incorrect delivery details. It is your responsibility to ensure Promo Shack has current details of your postal/delivery address and all other details.


By deciding to use our embroidery service, the customer has indicated that they accept these terms & conditions.

The customer will provide us with a high quality image of their logo or their design file in the correct format. This can be uploaded during the order process or by going to your account.

Promo Shack will commence on digitising the logo, if required. Once digitised, a visual of the logo will be emailed or sent to your phone for approval. Included in the set-up cost is a physical sample stitch out which, if required, can be posted for your approval.  Further changes to the design may incur additional set-up charges. Promo Shack requires the customer’s approval in writing (email or text confirmation accepted) to proceed with the embroidery.

Promo Shack standard turnaround time for despatching orders with embroidery is 10 working days from artwork approval or 10 working days from receipt of the clients order for repeat customers.  Promo Shack strives to get each order out in the quickest possible timeframe assuring the highest quality.

Embroidered items return policy – We cannot refund or exchange garments once garments have been embroidered unless the garment has been supplied incorrectly in regard to style, size, or colour as has been ordered by you.  If there has been an error in supply we will arrange pick-up of the incorrect items.  Garments damaged by embroideries on thin materials in which the client has instructed that these items to be embroidered (as some needle damage can occur on rare occasions – especially large or heavily stitched embroideries, or unsuitable materials), will not be refunded or replaced.


All prices are subject to change periodically. If goods are out of stock, we will quote the price accordingly.


The customer assumes all risk in the goods at the time of dispatch and it is the customer’s discretion to insure all goods that are at risk.

If the customer requests an order to be sent to a third party, the risk rests with the customer only. Promo Shack accepts no liability on any order sent to a third party.

The parties hereby agree that the proper law of all contracts arising between the customer and Promo Shack is the law of the State of Queensland and the parties hereto agree to submit to the jurisdiction of the Courts of that State.

These terms and conditions are the only contractual terms which are binding upon Promo Shack as well as any conditions which are imposed and cannot be excluded by law. All other conditions, warranties, representations, statements and obligations, whether expressed or implied are to the extent permitted by law hereby expressly excluded.